Terms & Conditions For Our Cottages
When you make a provisional booking, you will be asked to give details of your name and address. To confirm the booking a ‘non-refundable’ deposit (payable by PayPal, bank transfer or cheque to MOOR2SEA) for 30% of the full rental price must accompany a booking. Booking confirmation will only be secure once payment has been received. Please read our terms and conditions carefully as you are entering into an agreement with MOOR2SEA Cottages once you forward the signed booking form & deposit to us. Where bookings are made less than six weeks prior to your stay, payment by cheque or debit/Maestro card in full is required. On receipt of your deposit and booking form, your booking details and payment will be acknowledged. MOOR2SEA Cottages must receive the outstanding balance, no later than 30 days prior to your arrival date, or the owners reserve the right to cancel your holiday and you will lose your deposit. If the balance payment is not received by the due date, as set out in the confirmation letter, then the guest will lose their booking and the deposit will be forfeit.
Last Minute Availability
In the rare instance of a last minute booking, we would probably arrange with you that you pay via Paypal, bank transfer or with prior agreement a deposit and cash on arrival.
Cancellation / Failure to Arrive / Non Availability
If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not received your balance. However, we will do our very best to re-let the dates and if we do succeed we would not demand payment of the balance due. We will refund you the monies received from the replacement letting less a £10 administration fee if payment of the balance has already been made. In the event of cancellation less than 6 weeks before a holiday begins the whole rent is payable unless we succeed in re-letting in which case an administration fee will be deducted plus any discount that has had to be applied to the replacement booking and the rest refunded. With more than 6 weeks notice, only the deposit will be forfeit plus a £10 administration fee.
Please inform us by phone & confirm in writing by recorded delivery (enclosing a copy of your Booking Confirmation) a.s.a.p if you are planning to cancel your holiday. Please note that your booking deposit is non refundable. We strongly advise that you take out a holiday cancellation insurance policy. In the unlikely event that the property is not available as a result of extraordinary circumstances, the owners may be forced to cancel the booking. You would be notified as soon as possible and we would make every effort to find alternative, similar accommodation within the area. If this were not possible, or was unacceptable to you, then we would refund all monies paid by you for your holiday. Our liability would not extend beyond this refund.
Should the Client need to cancel a confirmed booking for any reason, the following cancellation charges will apply. Clients failing to arrive within 24 hours of the first day of hire and having omitted to inform the Company of their delay shall be considered to have cancelled their booking and the standard cancellation charges shall apply.
- Number of days notice prior to first day of hire Cancellation amount payable
- Over 56 days Full deposit i.e. one third of total holiday cost
- 29 – 56 days 50% of total holiday cost
- 15 – 28 days 75% of total holiday cost
- 0 – 14 days Total cost of holiday
A maximum of four adults only are permitted to hire and/or use the facilities of the property. The property must not be sub let or used as a base for meeting or entertaining other people including friends and family for any reason.
Arrival and Departure
Guests have access to the accommodation from 4pm onwards on the day of arrival and are requested to leave be 10am on the day of departure. Please advise the owners at least 48hours before arrival of your anticipated arrival time.
On arrival Keys will be collected from the owner at the same address as the Cottage. If however we are unable to greet you on arrival we will arrange for you to collect the keys at the cottage address via a secure key box. The code for which will be given to you prior to your arrival. Lost keys will be charged at £25 per set.
Welcome and Car Parking
There is ample secure parking adjacent to the property for all Cottages.
Bed Linen and Towels
All bed linen, duvets, pillows, bathroom towels and tea towels are included in the rental price. Linen is changed between holidays and a change of linen is provided weekly during holidays. Towels are provided but these should not be removed from the property so please bring your own beach towels. Please feel free to bring your own linen for cots if you prefer.
Heating and Electricity
Heating, electricity and unlimited hot water are included in the rental price. We ask that appliances are turned off when not in use and that lights are turned off when the property is unattended.
Dirty/wet boots and walking/golfing gear/shoes must be removed before entering the property and we ask that dirty boots, cycles, angling equipment and golf bags be kept in an adjacent secure building called Oscars Room. A key is provided for each cottage. Boots /golfing equipment and all outdoor protective clothing can be dried within the spacious storage/drying room. Neither walking boots or golf shoes can be worn in any part of the property.
Smoking and Animals
To maintain our current high standards of housekeeping and quality throughout and in the interests of fire prevention and the comfort of future guests, the property is totally non-smoking . Please note that a booking would be terminated immediately if any of the party were deemed to have smoked within the property . The person who signed the booking form may be liable for the costs of professional cleaning and no refund would be made for early departure. If you wish to smoke outside, well away from the property, please ensure that you dispose of matches and cigarette butts once fully extinguished.
Access and Damage
The holidaymaker shall keep the property and all furniture/fixtures, fittings and effects in or on the property in the same state of repair as at the commencement of the holiday, and shall leave the property in the same state of cleanliness and general order in which it was found. The owners (or representative) of Moor2sea Cottages shall be allowed access to the accommodation at any reasonable time with prior notice given wherever possible for the purpose of emergency repair, or any other need.
In the event of accidental breakage, damage or theft, we ask that guests report them, however minimal, as soon as possible, so that we can make the necessary repairs or replacement so as not to inconvenience the following guests.
Breakages and/or damage and/or theft of a substantial nature which requires replacement or professional cleaning, caused by guests during their occupancy must be paid for. The person who made the booking is responsible for such payments and the debit/credit card details submit at the time of booking will be charged accordingly.
No liability shall be accepted by the owners for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by the owners for accident or injury to guests, either within the property or outside.
We endeavour to make the property as welcoming and homely as possible and we want guests to relax and enjoy it to the full. In return, we do ask that guests are responsible and take reasonable care of the property and its contents and that the property and all equipment is left in a clean and tidy condition as you found it yourself. We take great pride in Moor2SeaCottages and do what we can to keep it freshly decorated and generally spic and span. It is given a meticulous clean after each letting and it makes the job so much pleasant for us when it has been left clean and tidy, and we kindly request beds are stripped on the day of departure, thank you.
The property must be securely locked and windows shut at all times after turning off lights and electrical appliances when left unattended.
The Guests’ Obligations – The guest agrees:-
a. to pay for any losses or damage to the property unless the cost can be recovered under any household insurance held by the owner.
b. to take good care of the property and leave it in a clean and tidy condition on departure. Moor2Sea Cottages reserves the right to make a charge for extra cleaning if the property is not left in a satisfactory condition. Should the owner be dissatisfied with the condition of the property, they may refuse to take a booking from that guest again.
c. to permit the owners and their agents reasonable access to the property.
d. not to part with possession of the property, or share it, except with members of the party listed when booking.
e. not to exceed the total number of people stipulated in the property description.
f. not to sell or transfer the booking to another party without Moor2Sea Cottage’s agreement.
g. Not to cause unreasonable damage, noise, behaviour or disturbance to the owners and neighbours.
h. not to smoke in a non-smoking property
i. not to bring a pet to a property which stipulates no pets
Non-availability of property – If for any reason beyond the owners control the property is not available on the date booked (owing, for example, to fire damage) or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the guest will be refunded.
Please do not let off fireworks in the vicinity of Moor2Sea Cottage. The owners of Moor2Sea Cottage and their neighbours have livestock that could easily be distressed and their panic may result in serious injury.
For safety reasons, we do not permit the burning of candles within the property (night lights are available for emergency lighting in the event of a power cut.) We ask that electric ceramic hair straighteners are unplugged from the plug socket after use.
Dogs are welcome at Moor2Sea.
As dog owners ourselves, we understand that you may want to bring your dog on holiday with you. We are very happy to welcome well behaved dogs to Moor2sea, but for the sake of peaceful coexistence and a happy holiday for all, we would ask that you follow a few simple rules, and remember that taking a holiday with your dog isn’t the same as taking a holiday from your responsibilities as a dog owner. We request your co-operation in order that way we can keep our 4* gold cottages both dog friendly and 4*gold quality for all our guests.
Many thanks for your cooperation.
The dog owner must bring the dog’s bed or basket for sleeping in.
Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent charges.
Each dog or pet will be charged at £25.00 for up to 7 nights, £40.00 for up to 14 nights and an additional £20.00 for every week or part week thereafter. However, any damage (which must be reported to the owner immediately) or excessive cleaning that will incur additional charges.
On arrival please keep your dog on the lead while it familiarizes itself with the site. Please also keep your dog under control around the other properties (you may need to keep them on a lead at the start of your walk, until you get to open ground). There may well be other dogs staying in the other cottages. Please supervise “greetings” to ensure there are no doggy arguments or unwanted advances – many dogs are very well socialised, but others are shy and nervous of dogs they don’t know. There may also be children staying in the other cottages, and children who are not used to dogs are often either afraid of them, or may rush up to hug them, giving your dog a fright. What may be seen as a “nip” to a dog owner can be interpreted as “savaging” by those not used to dogs! We want to make sure that everyone has a happy holiday, so your cooperation is appreciated.
If any dog is persistently causing nuisance or distress to other guests, we reserve the right to ask the owner to leave.
Please do not leave any dog alone and unattended in your cottage unless it is crated. We have provided a list of pubs in the information pack and on the website, where you can eat with your dog, but we know that it is not always possible or practical to take the dog with you. Please ask if you require a dog sitter on site as it may be possible one of our family members would be available to dog sit in your cottage.
Alternatively Tri- Acre Kennels, 3 miles away, does operate Doggy Day care Tel 01752 851471.
We are very proud of our 4* Gold grading, and need to keep the cottages in top condition to maintain this, but which is incompatible with dogs chewing furniture or causing other similar damage. Reimbursement for any damage caused to the furniture by your dog will be your responsibility.
Please use the poo bags at the time of any incident, a separate dustbin is situated and is labeled as such by the main recycling and log area. Thank you.
We keep old spare towels for wiping down your dog in Oscars room – should you need them. Even a short hose should that be required.
We understand that many dogs will want to snuggle up on the sofa with you, but please don’t allow your dogs on the sofas at any time as guests checking in after you will not enjoy this and may have serious pet hair allergies.
Please do not allow dogs into the bedrooms under any circumstances.
Please ensure that the cottage is clean and free from dog hair before you leave. We regret that we will charge an additional cleaning fee of £50 if your cottage requires extra cleaning of rugs, carpets or furnishings.
The South Cornwall beaches are very dog friendly. Many beaches welcome dogs all year, and others only from October to March, do check details on the individual beach. Many Cornish tourist attractions such as the Eden Project and the Lost Gardens of Heligan are now dog friendly and/or have shaded parking areas for dogs. It is always worth checking the website of the venue, though, so you don’t end up having to leave a dog in a hot car.
We reserve the right to decline to accept a booking or refuse to hand over the keys to any persons or group where in our opinion the facilities are not suitable for the person or any group member. In such cases all sums paid shall be refunded in full and the contract shall be discharged without further liability on either party. We reserve the right to repossess the property at any time where damage has been caused by any member of your party or in our opinion is likely to be caused by you or any member of your party. In such cases we shall not be liable to make a refund of any portion of the hire terms paid.
Faults and Complaints
Please do inform us as soon as possible if you have a complaint with your accommodation or if you find that anything is faulty within the accommodation that needs our attention, so that we can assist and repair or make alternative arrangements.
We have compiled this information in the brochure and on our website as accurately as possible at the time of going to press. However facilities may be altered or withdrawn for reasons beyond our control. We make every effort to ensure that the property details supplied to us are as accurate as possible. Mistakes may be made from time to time and confirmation should be requested prior to booking.